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Annual Maintenance Contracts & SLA

A maintenance contract with numbers in it.

Most installers disappear after handover. Our AMC puts response times, visit schedules and spare-part commitments in writing, so your cameras, fire panel and gates are working on the day you need them.

Service level

What the contract says

Numbers, not adjectives. These are the commitments in every AMC.

Emergency response

Within 4 hours in Sargodha city, same day in the district

Remote support

WhatsApp and phone, 7 days a week

Preventive visits

Quarterly for CCTV, access and networks; quarterly plus annual full test for fire alarm

Spare parts

Common cameras, power supplies, hard drives and readers held in stock in Sargodha

Battery checks

UPS and energiser batteries load-tested at every visit

Reporting

Visit report with photos after every service

Step by step

  1. 01

    Assess

    We audit your existing system, even if we did not install it, and list what needs attention.

  2. 02

    Agree the plan

    Choose the systems covered, visit frequency and response level. Fixed annual price.

  3. 03

    Scheduled visits

    Cleaning, testing, firmware updates, battery tests and vegetation clearing for fences.

  4. 04

    Priority support

    AMC clients jump the queue. Emergency call-outs are included or discounted depending on the plan.

Included

  • Covers systems installed by others
  • Fixed annual price
  • Priority over non-contract calls
  • Discounted parts and upgrades
  • Compliance log book for fire systems

Ask about AMC & Support

We reply within one working day. No spam, no sharing your number.

Questions we get asked

Can I get an AMC for a system installed by another company?

Yes. We audit it first, fix anything that needs fixing, and then cover it under contract.

What is included in a preventive visit?

Cleaning cameras and sensors, checking recording and retention, testing detectors and call points, cycling doors and barriers, load-testing batteries, updating firmware, and a written report.

How fast do you respond to an emergency?

Within 4 hours in Sargodha city for AMC clients, same day across the district.

Are parts included?

Labour and visits are included. Parts are discounted; some plans include common consumables such as hard drives and power supplies.

Can I pay monthly?

Annual payment is standard; quarterly billing is available for larger sites.

Ask about AMC & Support

Free, no obligation, about 45 minutes on site. Our engineer carries photo ID.

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